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Privacy Policy

Last Updated: January 25, 2025

 

This Privacy Policy describes how Pot Pot Studio ("we," "us," "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from potpotstudio.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site with the "Last Updated" date revised accordingly. Please review this Privacy Policy regularly to stay informed about how we handle your personal information.

What Personal Information We Collect

Information You Provide Directly

We collect the following types of information when you interact with our Services:

  • Contact Information: Name, email address, phone number, and physical address.

  • Order Details: Items purchased, class bookings, and payment confirmation.

  • Account Information: Username, password, and preferences.

  • Class Participation: Attendance records, preferences, and feedback.

  • Customer Support Details: Any information you include when contacting us.

Information We Collect Automatically

When you visit the Site, we automatically collect certain data about your device and usage of the Site, such as:

  • IP address, browser type, operating system.

  • Pages you visit, time spent on the Site, and actions taken (e.g., adding items to your cart).

  • Cookies and similar technologies that track user interactions with the Site (see the "Cookies" section below).

Information From Third Parties

We may receive additional information from third parties to facilitate our Services, such as:

  • Kiln Fire: For managing class bookings and attendance.

  • Stripe: For securely processing payments.

  • Wix: To support our e-commerce platform and enable purchases.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services, including booking classes, processing orders, and shipping products.

  • Communicate with you about updates, promotions, or support inquiries.

  • Monitor, analyze, and enhance the performance of the Site and Services.

  • Detect and prevent fraud or other unauthorized activities.

How We Share Your Information

We may share your personal information under the following circumstances:

  • Service Providers: With third-party vendors like Kiln Fire, Stripe, and Wix, to provide booking, payment, and e-commerce services.

  • Legal Requirements: To comply with applicable laws, enforce agreements, or protect our rights.

  • Business Transactions: In the event of a merger, sale, or acquisition, your information may be transferred to new ownership.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience on the Site by:

  • Saving preferences and session details.

  • Understanding user behavior through analytics.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience with the Services.

Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Security Measures

We use reasonable technical and organizational measures to protect your personal information. However, no system can be guaranteed as completely secure. If you believe your information has been compromised, please contact us immediately.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Delete your personal data.

  • Opt out of receiving marketing communications.

To exercise any of these rights, contact us at pottery@potpotstudio.ca

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected such information, please contact us to request its deletion.

Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any information.

International Users

If you access our Services outside of your home country, please note that your information may be transferred to, stored, and processed in a different country. We comply with applicable data transfer laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: pottery@potpotstudio.ca
Address:
Pot Pot Studio 300 Campbell Ave., Suite 309, Toronto, ON M6P 3V6, Canada.

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